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Spring Summer'22 SALE | UPTO 65% Off 📢 Free Shipping on All Orders

Faqs

Order Status & Tracking

How will I know if my order has been placed successfully?

You will receive an email and SMS confirmation from FabAlley once your order has been successfully placed. The mail will have all the details related to your order.

How do I check the status of my order?

To check the status of your order, log into your account on the FabAlley app or website, and go to the My Orders section to get all the information.

Can I modify the shipping address of my order after it has been placed?

The shipping address of your order can only be modified if your order hasn’t been packed yet at our warehouse. To modify your shipping address, please get in touch with our Customer Care team at customercare@faballey.com or +91-8929987349 / 0120-6850262.

How can I track my order?

Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways -

  1. After you log in to your FabAlley account, go to the ‘My Account’ page and find the order number your wish to track. Click on ‘Track my order’ to see real-time updates of your shipment status.
  2. Please note that this link becomes valid only 24 hours after your order has been dispatched.

  3. Alternatively, you may track your order through our order shipment email which provides a direct link to track your order real-time on the service provider’s website

In cases where our website can’t link to the courier service providers’ website in real-time, we will share the AWB number and the provider’s name with you via email, and on your account page. To track your shipment status, all you need to do is –

  1. Go to the service provider's website
  2. Type in the tracking number provided in the mail in the Tracking section and check the status

How long will it take for my order to reach me?

We process and ship every order within 48-72 business hours of receiving it. Your order will get delivered within 4-6 business days depending on your location in India. In some cases, it may take longer to receive the shipment depending on the accessibility of your location.

For international orders, the average delivery time is 7-12 business days depending on the country of residence.

How soon will the status of my order be updated to 'Delivered' in my FabAlley account?

Please allow 24 hours post-delivery of your order for the status to be updated to ‘Delivered’.

My order shows delivered but I have not received it.

Generally, our courier partners deliver the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to call us on +91-8929987349 / 0120-6850262 or mail us at customercare@faballey.com within 48 hours of the delivery intimation from our end. We shall arrange proof of delivery for you within 48 hours of your complaint from the aligned courier partner.

Kindly note, any complaint raised after 48 hours of receiving the delivery intimation may not be considered.

I was not available to collect my order. Will the delivery be reattempted?

Yes. If you were unavailable to collect your order, our courier partner will attempt the delivery up to two more times. If you are aware of your future unavailability, please do inform our customer care team on +91-8929987349 / 0120-6850262 so that we can attempt the delivery at a later date.


Shipping & Delivery

What are the shipping charges on FabAlley?

Standard shipping charges to India and other countries are mentioned below. However, we do offer free shipping above a minimum order value.

CountryShipping CostMinimum Order Value for Free Shipping
IndiaINR 50INR 3000
USAUSD 15USD 150
CanadaCAD 20CAD 203
United KingdomGBP 12GBP 115
AustraliaAUD 20AiD 214
SingaporeSGD 20SGD 208
EuropeEUR 12EUR 129
MauritiusMUR 650MUR 6000
UAEAED 55AED 556
Saudi ArabiaSAR 60SAR 569
GuyanaUSD 30USD 150
Trinidad & TobagoUSD 30USD 150
FijiUSD 15USD 150
All Other CountriesUSD 15USD 150

Do the shipping charges vary on the number of items purchased/weight of the order?

All shipping charges are FLAT irrespective of the order size and weight.

How long will it take for my order to reach me?

We process and ship every order within 48-72 business hours of receiving it. Your order will get delivered within 4-6 business days depending on your location in India. In some cases, it may take longer to receive the shipment depending on the accessibility of your location.

For International orders, the average delivery time is 7-12 business days depending on the country of residence.

What delivery methods do you use?

We use leading courier companies such as Xpressbees, OnlineXpress, and Ecom Express for shipment in India. All international orders are sent through DHL and FedEx.

How do international duties and taxes work?

Customs or import duties are charged once the parcel reaches its destination country and solely depend on the customs rules at that point in time. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.

What should be done if my package has been opened or tampered with?

If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer care team via phone at +91-8929987349 / 0120-6850262. Kindly note, any intimation after 24 hours of the attempted delivery, will not be considered.


Return & Exchange

What is FabAlley’s 15-days return & exchange policy? How does it work?

FabAlley’s 15-days returns and exchange policy gives you an option to return or exchange items purchased from the FabAlley website/m-site/app for any reason within 15 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.

Kindly note, all exchanges are subject to stock availability. Please also note that we only offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately.

The following EXCEPTIONS and RULES apply to our 15-days Return & Exchange Policy:

  1. All items to be returned or exchanged must be unused and should be in their original condition with all tags and packaging intact (e.g. shoes must be packed in the original shoe box).
  2. We only accept returns for products purchased directly from FabAlley’s website, mobile site, or app. Any return request for products purchased from our indirect online and offline distributors will be declined by us.
  3. Please note that we do not refund the shipping or COD charges incurred by you.
  4. The exchange policy allows for only size exchanges.
  5. If you self-ship your return/exchange, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. A fixed amount of Rs. 100 will be reimbursed subject to the return having met our Returns and Exchange Policy
  6. Please allow 24 hours post-delivery of your order for your order status to be updated in your FabAlley account.
  7. Please check the items, type of return/exchange, and other related details carefully. Our courier partner will pick up only the items mentioned at the time of submitting the return/exchange request by you
  8. In case the items handed over to the courier person don't match the details of the items mentioned in the return/exchange request, we will conduct an internal probe and get back to you accordingly
  9. If you self-ship any product without officially informing us through our return/exchange process, we will not process the return

Which products are not eligible for return and exchange?

Protective Face Masks and Skincare products are not eligible for return/exchange.

How do I return products purchased from FabAlley?

You can return products purchased from FabAlley within 15 days of receiving the product. Please follow these steps -

  1. Click on 'Return’ under the “My Orders” section of the FabAlley App/Website/M-site and follow the instructions. Please make a note of the Return ID that is generated at the end of the process.
  2. Please note, if the mode of payment for the order was Cash on Delivery, you have the option to get the money refunded to a bank account of your choice or take the refund as FabAlley store credits for future purchases with us. If you choose a bank transfer, please ensure the bank account details you enter are accurate and complete. High Street Essentials Private Limited will not validate a bank account number and will not be responsible for funds transferred to an unintended recipient.
  3. We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the return within 1 - 3 business days from the request placement date. Keep the packet ready to expedite the return pickup.
  4. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising a return request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Return ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
    High Street Essentials Pvt. Ltd.
    C-5, Sector-1
    Noida
    Uttar Pradesh - 201301
    India
    We request you to share the courier details with us on customercare@faballey.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with FabAlley. Any product self-shipped after 7 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse

How do I place an exchange request on FabAlley?

If you want to exchange products purchased from FabAlley, please follow the below-mentioned steps:

  1. You can create an exchange request for products purchased from FabAlley within 15 days of its delivery under the “My Orders” section of the FabAlley App/Website/M-site.
  2. We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the exchange within 1 - 3 business days from the exchange request placement date.
  3. Once your product is picked, the exchange process will be initiated within 24-48 business hours. A new product in the size you requested will be dispatched to you in the following 48-72 business hours.
  4. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising an exchange request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
    High Street Essentials Pvt. Ltd.
    C-5, Sector-1
    Noida
    Uttar Pradesh - 201301
    India
    We request you to share the courier details with us on customercare@faballey.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with FabAlley. Any product self-shipped after 7 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse
  5. Once we receive the product, it will go through a quality check at our warehouse post which, we will initiate the exchange process in the next 24-48 business hours. A brand new product in the size you requested will be dispatched to you in the following 48-72 business hours.
  6. Please note that if the exchange size is not available at our warehouse, we will contact you to convert your return into store credit or refund, as per your preference.
  7. In case you face any size issue with the exchanged product as well, please note that we will not provide a further exchange. You may self-ship the exchange back to us, and we will process store credit/refund for the same (excluding Shipping and/or COD charges) as per your preference.

Does FabAlley pick up the product I want to return/exchange from my location?

Currently, we pick up products only from selected pin codes. Please note the following salient points -

  1. We will pick up the return within 1-3 business days from the request placement date
  2. Please keep the return/exchange shipment ready and ensure that the product(s) is unused, unwashed and all the tags are intact

How can I self-ship the return/exchange product to FabAlley?

In case your area pin code is not serviceable for pickup, you will need to self-ship the item(s) to be returned via any reliable courier partner. Please ensure that you place a sheet of paper with details of the Order ID and Return/Exchange ID in the package. For all self-shipped returns, you will be reimbursed Rs. 100 via FabAlley Store Credits.
We request you to share the courier details with us on customercare@faballey.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with FabAlley.

Where should I self-ship the products to be returned/exchanged?

Please mention the Order No. and Return/Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
High Street Essentials Pvt. Ltd.
C-5, Sector-1
Noida
Uttar Pradesh - 201301
India

By when can I self-ship the products that I wish to return/exchange?

You can self-ship the products you wish to return/exchange by any reliable courier service within 7 days of raising a return/exchange request. Any product self-shipped after 7 days of raising a return/exchange request will not be considered.

How long will it take for me to receive the refund of my returned product?

  1. If your return order is picked up by us, the refund process will be initiated within 24-48 business hours of the pickup, and a refund confirmation email and SMS will be sent to you. The refund amount will reflect in your source account in the next 5-7 business days. In case the refund is to be made in the form FabAlley Store Credits, the amount will reflect in 24-48 business hours.
  2. If you self-ship the return order, the product(s) will first go through a quality check at our end. Once it clears the check, the refund process will be initiated within 24-48 business hours and the amount will reflect in your source account in the next 5-7 business days. If the refund is to be made in the form of FabAlley Store Credits, the amount will reflect in 24-48 business hours. In case the product does not meet our quality check, we will not be able to process the refund
  3. In case of any refund discrepancies, FabAlley may at its sole discretion, request you to share with us a screenshot of your bank/credit card/wallet statement.

I returned my order and opted to get store credits instead of a refund. How do I apply them?

Once you return a product to us, we will add the value of your order (minus any shipping and/or COD charges) back to your account as FabAlley Store Credits. You can use your store credits on future orders at FabAlley.

At the time of your next purchase, please sign in with your registered email ID to view and utilize your store credits. On the checkout page, a store credit tab will reflect your store credits. Here, the total amount to be paid by you will be calculated after deducting the store credits.

Please note, store credits cannot be used to cover shipping and COD charges.

How do I return/exchange multiple products from a single order?

  1. If you are returning/exchanging multiple products from a single order together, we will generate a single Return ID/Exchange ID for all products and you will receive an e-mail and SMS confirmation for the same
  2. If you wish to return/exchange another product from a single order at a later date, still within the 15-days return policy, we will accept your return/exchange and arrange a reverse pick-up for the second time. The subsequent returns/exchanges for the same order will be self-shipped by you and no reimbursement for the same will be provided by us in any form.

Why did the pick-up of my product fail?

We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pickup request will be marked as failed.

What should I do if I receive a damaged/defective/incomplete/wrong order from FabAlley?

For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. You can do so by clicking on 'Return’ under the ‘My Orders’ section of the FabAlley App/Website/M-site and follow the instructions to upload the images. Please keep in mind the following–

  1. You need to upload a minimum of 3 and a maximum of 5 pictures
  2. Kindly ensure the images are clear and the damaged/defective/missing part of the outfit is highlighted in red
  3. You must send us an image of the original labels and tags intact along with the invoice.

In case you face any technical difficulties in following this process, kindly get in touch with us on customercare@faballey.com or call us on +91-8929987349 / 0120-6850262. We will then investigate the case and reply within 48 hours with the best available resolution.

Any such complaint raised after 48 hours of receiving the order may not be considered.


Cancellation Policy

What is FabAlley’s Cancellation Policy?

You can cancel an order through the FabAlley website/M-site/app until it has been packed at our warehouse. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made. Still, if you wish to cancel your order after the order is packed, reach out to our Customer Care team at customercare@faballey.com or on +91-8929987349 / 0120-6850262.

How do I cancel my order?

For order cancellation, please contact our Customer Care team at customercare@faballey.com or on +91-8929987349 / 0120-6850262. Kindly note, orders can only be cancelled before they are packed in our warehouse.

I just cancelled my order. When will I receive my refund?

For order payments made via Credit Card, Debit Card, or Net Banking, you will receive the refund (including the shipping charges) into the source account within 7-10 business days from the time of order cancellation.

If the payment was made by using FabAlley store credits or mobile wallet, you will receive the refund amount into your FabAlley Store Credits or mobile wallet within 24-48 business hours.

If you had placed the order using Cash on Delivery, there is no amount to be refunded at our end as you haven’t paid for the order yet.

If the payment was made using a FabAlley Gift Card, you will receive the refund amount into your FabAlley Store Credits within 24-48 business hours. Any amount paid over and above the gift card value, will be refunded to the source account in accordance with the above timelines for Credit Card, Debit Card, Net Banking, Store Credits, Mobile Wallet, and COD.


International Ordering & Shipping Policy

Which countries does FabAlley ship to?

We currently deliver to the following countries -
Australia, Belgium, Canada, China, Fiji, France, Germany, Greece, Guyana, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kuwait, Malaysia, Mauritius, Nepal, Netherlands, New Zealand, Nigeria, Philippines, Saudi Arabia, Scotland, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad & Tobago, United Arab Emirates, United Kingdom, United States of America

What are the shipping charges on International orders?

Standard shipping charges to India and other countries are mentioned below. However, we do offer free shipping above a minimum order value.

CountryShipping CostMinimum Order Value for Free Shipping
USAUSD 15USD 150
CanadaCAD 20CAD 203
United KingdomGBP 12GBP 115
AustraliaAUD 20AiD 214
SingaporeSGD 20SGD 208
EuropeEUR 12EUR 129
MauritiusMUR 650MUR 6000
UAEAED 55AED 556
Saudi ArabiaSAR 60SAR 569
GuyanaUSD 30USD 150
Trinidad & TobagoUSD 30USD 150
FijiUSD 15USD 150
All Other CountriesUSD 15USD 150

How long will it take to receive the ordered products?

For international shipping, the average delivery time is 7-12 business days depending on the country of residence.

What delivery methods do you use?

All international orders are sent through DHL and FedEx.

How do international duties and taxes work?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.

What payment options are available on FabAlley?

  1. PayPal
  2. Credit/Debit Card

How do I cancel my international order?

Please note that your order can only be cancelled before we have dispatched it to you. If you want to cancel the order please drop us an e-mail at customercare@faballey.com or call us on +91-8929987349 / 0120-6850262 with your order number and reason for cancellation. Your cancellation request will be processed within 24 hours.

What is the return policy for international orders?

If you wish to return an order, kindly get in touch with our customer care team at customercare@faballey.com or on +91-8929987349 / 0120-6850262 within 15 days of receiving the order.

For all international orders, customers have to return the products themselves. The order needs to be sent back to the following address-
High Street Essentials Pvt. Ltd.
C-5, Sector 1,
Noida,
Uttar Pradesh - 201301
India.

Once we receive the product(s), it will go through a quality check at our warehouse and we will then initiate the refund within 24-48 business hours.

Please note that the refund amount will be calculated post deducting the import charges and shipping and handling costs.

What if I don't want to pay my international duties and taxes?

If you choose to not pay duties and taxes and refuse to accept the delivery of the product, the refund will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made


Orders & Payment Policy

How can I place an order on the FabAlley website/M-Site/App?

Just go through these simple steps to place an order on our website/M-site/app -

  1. Click on the product to be ordered, select the desired size and click "ADD TO BAG"
  2. Go to your bag page, once you have added all the products you wish to buy
  3. You can check for any applicable coupon codes by clicking on ‘Apply Coupon’ or enter your Gift Card code if any by clicking on ‘Redeem Gift Card’
  4. Click 'CHECKOUT'
  5. Sign in to your account using your registered email id and password. If you are a first time visitor, you can proceed to checkout as a Guest User or create a new account in one short step for a seamless shopping experience and faster checkout.
  6. Enter your shipping and billing address
  7. Choose from prepaid & COD payment options
  8. Re-check your order details
  9. Click on "Place Order"
  10. In case you have selected a prepaid option, you will be re-directed to a fully secure payment gateway where you need to enter your card/wallet details.
  11. In case of a COD order, an additional Rs.50 will be levied as a COD charge.
  12. For international orders, we do not offer the option to pay cash on delivery.
  13. Once the order is placed successfully, you will receive an order confirmation email and SMS with all your order information.

What are the payment options available?

  1. Credit/Debit card
  2. Net Banking
  3. UPI
  4. Cash on Delivery (for India)
  5. Mobile wallets (Paytm, Amazon Pay,Freecharge, Ola Money, PayZapp, Airtel Money, PhonePe, BHIM UPI)
  6. Paypal (All countries except India)

Is it safe to use my credit/debit card on the FabAlley site and app?

You can be assured that FabAlley offers you the highest standards of security currently available online to ensure that your shopping experience is private, safe, and secure. We work with only reliable and secure payment partners who are PCI DSS compliant. Your bank will authorize the credit card transaction directly without any information passing through to us. We do not retain your banking information.

How do I redeem a coupon/gift card?

Once you have shortlisted the product you wish to buy, select the size and click ‘Add to Bag’, and view your cart. Here you can enter the discount/coupon code or enter your gift card code, click on Apply Code, and follow the rest of the instructions to place your order.

Is there a purchase limit for a Cash on Delivery (COD) purchase?

The Cash On Delivery option is available on purchases of up to Rs. 10,000. Beyond this amount, purchases can only be made using Net Banking, Credit/Debit Card, UPI, and Mobile Wallets.

How do I pay the courier executive for a COD purchase?

You may pay the courier executive using cash.